Refund policy
Last updated: September 15, 2026
14-Day Return Policy
We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To request a return, please use the Contact page available on this website. Please provide your order number and, where possible, use the same email address associated with your order so that we can locate and verify your purchase.
If your return is accepted, we will provide instructions on how and where to return your item. Items sent back without first requesting a return may not be accepted.
Nothing in this policy limits or excludes any rights available to you under applicable consumer protection laws.
Return Conditions
To be eligible for a return under our voluntary return policy, the item should generally be returned in the condition in which it was received, including its original accessories, components, tags, and packaging where reasonably possible.
You may be asked to provide your order number, receipt, or other proof of purchase.
Where applicable law permits, we reserve the right to reduce or refuse a refund if an item has been used, damaged, altered, or handled beyond what is reasonably necessary to inspect it.
These conditions do not limit any mandatory rights you may have under applicable law, including rights relating to faulty, damaged, incorrect, or misdescribed goods.
Damaged, Faulty, Incorrect, or Misdescribed Items
Please inspect your order after receiving it.
If an item arrives defective, damaged, incorrect, incomplete, or materially different from its description, please contact us through the Contact page available on this website as soon as reasonably possible.
Please include your order number and relevant information about the issue. We may request photographs or other reasonable evidence to help us evaluate and resolve the matter.
Where applicable, we will provide an appropriate remedy in accordance with applicable law.
Exceptions and Non-Returnable Items
Certain products may not be eligible for change-of-mind returns where permitted by applicable law. These may include:
- personalized, customized, or made-to-order products;
- perishable goods or goods that deteriorate or expire rapidly;
- sealed goods that are not suitable for return for health protection or hygiene reasons after being unsealed;
- products that have been materially altered, damaged, or misused after delivery; and
- other goods or services excluded from cancellation or return rights under applicable law.
Please use the Contact page if you are unsure whether your item is eligible for return.
These exceptions do not remove any mandatory rights you may have where a product is faulty, damaged, incorrect, misdescribed, or otherwise subject to a legally required remedy.
Sale and Promotional Items
Unless otherwise stated, our voluntary return policy may apply to eligible products purchased during a sale or promotion.
Where applicable consumer law gives you mandatory rights concerning a sale or promotional item, those rights remain unaffected.
Gift Cards
Gift cards and similar stored-value products are generally non-returnable and non-refundable except where required by applicable law.
Exchanges
If you would like a different product, size, model, or variation, please contact us through the Contact page.
Where direct exchanges are unavailable, you may need to return the eligible item and place a separate order for the replacement.
Return Shipping
Return shipping arrangements and responsibility for return shipping costs may depend on the reason for the return, your location, and applicable law.
For change-of-mind returns under our voluntary return policy, customers may be responsible for return shipping costs unless we state otherwise.
For faulty, damaged, incorrect, or misdescribed items, return shipping costs will be handled as required by applicable law.
Return instructions will be provided after your return request has been reviewed and accepted.
Refunds
Once we receive and inspect an eligible return, we will notify you of the outcome.
If approved, the refund will generally be issued to the original payment method unless another method is agreed upon or required by applicable law.
Refunds will be processed within the timeframe required by applicable law. For voluntary returns not subject to a specific statutory timeframe, we aim to process approved refunds promptly after the returned item has been received and inspected.
After we issue a refund, your bank, card issuer, or payment provider may require additional time to process and display the funds in your account. Processing times outside our control may vary between financial institutions and payment methods.
Where applicable law requires the refund of eligible original delivery charges, those charges will be refunded as required. Additional costs resulting from choosing a more expensive delivery option than the standard option offered may not be refundable where permitted by law.
If you believe an approved refund has not been received within a reasonable period, please contact us through the Contact page.
Cancellations
If you wish to cancel an order before it has been processed or shipped, please contact us as soon as possible.
We cannot guarantee that an order can be cancelled or modified after processing or fulfillment has begun.
If an order can no longer be cancelled, you may request a return after receiving it, subject to this policy and any rights available under applicable law.
Consumer Rights
Our 14-day return policy is our general worldwide return policy.
However, consumer protection laws vary by country, state, province, or other jurisdiction. Depending on where you live, you may have additional or more favorable legal rights regarding cancellations, returns, refunds, defective goods, misdescribed goods, warranties, or other remedies.
Nothing in this policy is intended to waive, restrict, exclude, or override any consumer right or remedy that cannot lawfully be waived, restricted, excluded, or overridden.
Where applicable law provides rights or remedies that are more favorable to you than this policy, those mandatory legal rights and remedies will apply.
Contact
For return requests, refunds, cancellations, exchanges, damaged or faulty items, or questions about this policy, please use the Contact page available on this website.
To help us locate your purchase efficiently, please include your order number and, where possible, use the same email address associated with your order.