Shipping policy

Last updated: September 15, 2026

This Shipping Policy explains how orders placed through this online store are processed, shipped, and delivered.

Shipping availability, methods, costs, and estimated delivery times may vary depending on the products ordered, destination, fulfillment location, carrier availability, customs processing, and other circumstances.

Order Processing

After an order is placed, it may require processing before shipment.

Processing may include payment verification, order verification, product preparation, packaging, fulfillment, and other steps necessary to prepare the order for shipment.

Processing times may vary depending on the product, order volume, availability, destination, and other operational factors.

Once an order has entered processing or fulfillment, we may not be able to modify or cancel it.

If you need assistance with an order, please use the Contact page available on this website as soon as possible.

Shipping Destinations

We may ship to customers in multiple countries and regions.

Shipping availability may vary depending on the product, destination, applicable laws, carrier availability, logistical restrictions, and other factors.

Certain products or destinations may not be eligible for shipping.

Available shipping options for an eligible order will be displayed where applicable during the purchasing or checkout process.

Shipping Costs

Shipping costs, where applicable, may vary depending on factors such as the destination, product, order size, shipping method, and other fulfillment requirements.

Applicable shipping charges will be presented or calculated during the purchasing or checkout process where required.

Customers will not be charged an optional shipping service without their selection or consent where such consent is required by applicable law.

Estimated Delivery Times

Estimated delivery times may vary depending on the product and destination.

Where an estimated delivery timeframe is provided on a product page, during checkout, in an order confirmation, or elsewhere during the purchasing process, that estimate applies to the relevant order.

Delivery estimates are estimates rather than guaranteed delivery dates, unless we expressly state otherwise or applicable law provides otherwise.

Delivery timing may be affected by order processing, product availability, fulfillment location, carrier operations, destination, customs procedures, local delivery networks, public holidays, weather, transportation disruptions, and other circumstances.

Nothing in this section limits any mandatory delivery rights available to you under applicable law.

Tracking

Where tracking is available for an order, tracking information may be provided after the order has been shipped.

Tracking information may take some time to become active or update after shipment.

Tracking events and estimated delivery information provided by carriers are generally generated by the relevant logistics network and may change during transit.

Multiple Packages

Products within the same order may sometimes be processed or shipped separately.

As a result, an order containing multiple items may arrive in more than one package or at different times.

Where available, separate tracking information may be provided for individual shipments.

You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments unless such charges were properly disclosed and agreed to when the order was placed.

Address Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully review your shipping address before submitting your order.

If you discover an error after placing an order, contact us through the Contact page available on this website as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipment.

If a package cannot be delivered because of incorrect or incomplete information provided with the order, additional delivery or reshipping arrangements may be necessary, subject to applicable law.

Customs, Duties, and Import Charges

International orders may be subject to customs procedures, import taxes, duties, fees, or other governmental charges depending on the destination and applicable law.

Whether these charges are collected during checkout or separately may depend on the destination, product, shipping arrangement, and applicable requirements.

Where customers are responsible for additional import-related charges that are not collected during checkout, this should be disclosed where required by applicable law.

We do not control charges imposed independently by customs or governmental authorities.

Customs Delays

International shipments may be inspected or processed by customs or other governmental authorities.

Customs processing may affect delivery timing and may vary substantially between destinations.

We are not responsible for delays caused solely by customs or governmental processing outside our reasonable control, except to the extent applicable law provides otherwise.

Delayed Shipments

Occasionally, shipments may take longer than the estimated delivery timeframe because of circumstances such as carrier delays, customs processing, transportation disruptions, severe weather, high shipping volumes, local delivery conditions, or other circumstances outside our reasonable control.

If your order appears significantly delayed, please use the Contact page available on this website so that we can review the available shipping information.

Nothing in this policy removes any right or remedy you may have regarding delayed delivery under applicable law.

Lost Packages

If tracking information indicates a delivery problem or you believe your package has been lost in transit, please contact us through the Contact page.

We may review tracking information and, where appropriate, work with the relevant shipping or logistics provider to investigate the shipment.

Where applicable law entitles you to a refund, replacement, redelivery, or another remedy for a lost shipment, those rights remain unaffected.

Damaged Packages or Products

If your order arrives damaged, please contact us through the Contact page as soon as reasonably possible.

We may request your order information, photographs of the product and packaging, or other reasonable evidence necessary to evaluate the issue.

Available remedies will be provided in accordance with our Return and Refund Policy and applicable law.

Packages Marked as Delivered

If tracking indicates that a package has been delivered but you cannot locate it, please check the delivery location, surrounding property, household members, reception or mail areas, and any delivery information provided by the carrier where appropriate.

If the package still cannot be located, contact us through the Contact page so that the matter can be reviewed.

Any responsibility or remedy will be determined according to the circumstances and applicable law.

Refused, Unclaimed, or Undeliverable Packages

Packages may occasionally be returned or become undeliverable because of an incorrect or incomplete address, unsuccessful delivery attempts, refusal, failure to complete required customs procedures, or other circumstances.

If a shipment is returned or cannot be delivered, please contact us to discuss the available options.

Additional shipping charges may apply to a new shipment where permitted by applicable law and where the delivery failure resulted from circumstances attributable to the customer.

Shipping Restrictions

We reserve the right to restrict shipping of particular products to certain destinations where reasonably necessary because of legal requirements, carrier restrictions, product characteristics, safety requirements, sanctions, customs rules, or other legitimate operational reasons.

If we cannot fulfill an accepted order and payment has already been collected, we will provide an appropriate remedy, including a refund where required.

Consumer Rights

Shipping and delivery laws vary between countries, states, provinces, territories, and other jurisdictions.

Depending on where you live or where your order is delivered, you may have mandatory rights concerning delivery times, delayed goods, lost goods, damaged goods, cancellation, refunds, or other remedies.

Nothing in this Shipping Policy is intended to waive, restrict, exclude, or override any right or remedy that cannot lawfully be waived, restricted, excluded, or overridden.

Where applicable mandatory law provides greater protection than this policy, the mandatory legal protection will apply.

Contact

For questions regarding shipping, tracking, delayed shipments, delivery problems, or an existing order, please use the Contact page available on this website.

Please provide your order number and, where possible, use the same email address associated with your order so that we can locate and verify your purchase.